Privacy Policy

1. Introduction

NeutralAccessPoint ("we," "us," or "our") is dedicated to preserving your privacy. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your information when you visit our website neutralaccesspoint.top or utilize our plumbing services.

Consenting to our practices, as detailed in this policy, is a condition of using our services. This policy adheres to pertinent privacy legislations including the Personal Information Protection and Electronic Documents Act (PIPEDA) among other Canadian privacy laws.

2. Information Collection

2.1 Personal Data

When engaging with us, you may provide personal data voluntarily in situations such as:

• Reserving plumbing services
• Reaching out via our website or telephone
• Signing up for our newsletter
• Completing online forms
• Requesting quotes or consultations

Such data may encompass:

• Identification and contact details (such as email, phone number, residential address)
• Financial details (processed securely via external payment service providers)
• Specifications for services and particulars about the premises
• Emergency point of contact
• Instructions for accessing premises

2.2 Information Collected Automatically

Automatically gathered information may include device and interaction details when you visit our website:

• IP address and geographical information
• Web browser specifics
• Visited pages and engagement duration on our website
• Source websites
• Device specifics (model, screen dimensions, etc.)

2.3 Cookies and Similar Technologies

Cookies and comparable tracking technologies are utilized on our website to enhance your browsing experience. They are used to:

• Store user preferences
• Analyze site utilization and performance
• Deliver customized content
• Refine our offerings

Control over cookies and similar technologies is available through your web browser settings or our cookie consent tool.

3. Use of Your Data

Collected information is utilized for several purposes including:

• Service Provision: To execute plumbing services, schedule work, and discuss project details
• Support: To address your inquiries and provide aid
• Transactions: To manage payments and handle invoices
• Safety Measures: To ensure the security of operations and safeguard against deceit
• Outreach: To share promotional content and updates with your agreement
• Website Enhancement: To evaluate user patterns and advance our website's functionality
• Lawful Tasks: To abide by legal stipulations and regulatory demands

4. Disclosure of Information

Your private data is never sold, exchanged, or leased to third parties. However, we may divulge your information under specific conditions:

4.1 Third-Party Services

Certain third-party service providers aiding us in areas such as payment processing, web hosting, email marketing, analysis, and client support may have access to user information.

4.2 Legal Mandates

Data may be disclosed if needed by law or in legal proceedings, orders from the court, or during probes into alleged fraudulent or illegal activities.

4.3 Corporate Changes

In cases of mergers, acquisitions, or asset sales, your data may be part of the transferred assets.

5. Data Protection

We enforce suitable measures to safeguard personal data against unauthorized access, amendments, exposure, or erasure. These safeguards cover encryption, secure servers, limited access protocols, continuous analyses, and staff training.

However, the complete security of information transmitted online or stored electronically cannot be assured to be foolproof.

6. Retaining Data

Your personal data is retained only as required for its original collection purposes or as mandated by law. The retention spans generally adhere to the following:

• Service logs: 7 years (due to tax/legal reasons)
• Outreach records: until you opt out or request removal
• Site analytics: 26 months
• Customer service: 3 years following the last engagement
• Guarantee details: For the length of the warranty period

7. Personal Choices and Rights

You possess rights related to accessing, correcting, erasing your personal information (in accordance with legal exceptions), data mobility, opting out of promotional correspondence, and setting cookie preferences. To harness these rights, communicate with us using the provided details.

8. External Platforms

8.1 Google Analytics

We utilize Google Analytics for insights into website usage. Opt-out options are available through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may contain connections to social media platforms, each possessing its own privacy guidelines.

8.3 Payment Processing Partners

Financial transactions are managed by external, PCI DSS-compliant service providers.

9. International Transfer of Data

Your data may be moved to and processed in nations different from United Kingdom. We ensure appropriate protection by adhering to applicable privacy regulations.

10. Youth Privacy

Our services do not intentionally engage young individuals under the age of 13, nor do we knowingly amass their data. If we learn a minor has provided personal data, we take action to remove it promptly.

11. Privacy Policy Modifications

This Privacy Policy may be updated to better reflect new practices or regulatory demands. Modifications will be communicated through updates to this policy, emails to registered users, or announcements on our website. Continued service use following these updates constitutes your consent.

12. Contact Details

For any questions related to this Privacy Policy or our data handling routines, reach out to us at:

13. Compliance with Google Ads User Consent Policy

We conform to Google Ads' user consent policy. Cookie and tracking preferences are adjustable at any time by accessing our cookie settings.