Terms & Conditions

1. Introduction

Welcome to NeutralAccessPoint ("Company," "we," or "us"). Your use of our plumbing services and associated website at neutralaccesspoint.top (collectively, the "Service") operated by NeutralAccessPoint, is subject to these Terms & Conditions ("Terms").

By scheduling a service or using the Service, you are agreeing to these Terms. If you do not agree with any part of these terms, you should refrain from using the Service.

2. Service Overview

NeutralAccessPoint offers a comprehensive range of plumbing services, which include but are not limited to:

• Immediate plumbing fixes
• Upgrades for bathrooms and kitchens
• Plumbing services for businesses
• Full-scale plumbing assignments
• Regular maintenance and inspection calls

We may alter or cease our services based on current conditions and without prior notice at our discretion.

3. Booking and Reservations

3.1 Booking Process

To schedule a service, you are required to:

• Be of 18 years or older
• Submit valid and accurate information
• Consent to these Terms & Conditions
• Ensure access to the premises at agreed times

3.2 Confirmation

Confirmation of your booking will be issued in writing. We have the discretion to decline service to anyone.

3.3 Availability

Availability of services depends on technician availability and the feasibility of site conditions. We will attempt to meet your requested slots to the best of our ability.

4. Payment Terms

4.1 Pricing

All service quotes are given in £ and include all relevant taxes unless stated otherwise. Our service charges are subject to adjustment without prior notification.

4.2 Payment Schedule

• Urgent services: Payment required upon completion
• Projects exceeding £1,000: A deposit of 50% due upon booking
• Remaining balance: Payable upon completion of the project
• Extra fees (if applicable): Payable upon completion

4.3 Payment Methods

Accepted methods of payment include major credit cards, bank transfers, and guaranteed cheques. We use encrypted, secure systems for processing payments.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 48 hours prior to service: Full reimbursement of deposit
• Between 24-48 hours prior to service: 50% refund of the deposit
• Less than 24 hours prior to service: Deposit will not be refunded
• Cancellations of urgent services: A fee of £100 will be charged

6. Safety and Site Conduct

6.1 Safety Requirements

All property owners are obligated to:

• Ensure the safety and accessibility of service areas
• Declare any known hazards
• Keep areas clear of children and pets during work
• Adhere to safety directives provided by technicians

6.2 Site Preparation

The responsibility of the customer includes:

• Removing personal items from workspaces
• Providing sufficient space for work
• Securing pets when services are in progress
• Informing adjacent property holders of pending services when necessary

6.3 Conduct

Customers should provide a secure environment for work to proceed. We may halt services if site circumstances present a potential hazard to our staff or premises.

7. Liability and Insurance

7.1 Our Liability

We are liable only up to the service fee paid by you and are not responsible for:

• Pre-existing conditions of the plumbing system
• Damages resulting from undetected issues
• Secondary damages following service disruptions
• Problems that arise due to improper upkeep

7.2 Insurance Coverage

Our insurance coverage fully encompasses our services and operations. Clients should maintain their own insurance for their properties.

7.3 Warranty

Warranties regarding workmanship are detailed in your service agreement. Warranties on materials and fixtures are provided by their respective manufacturers.

8. Modifications and Project Changes

We retain the right to change project plans due to situational requirements, adherence to code, or material shortages. Authorizations for these changes will be sought before their enactment.

9. Force Majeure

Our responsibilities are waived in the instance of unavoidable delays or changes resulting from factors beyond our control, including, but not constrained to:

• Extensive weather disruptions
• Acts of nature
• Legislation or governmental actions
• Public service disturbances
• Supply chain issues for materials

10. Privacy and Data Protection

We handle your private data as per our Privacy Policy. Engaging our services implies your agreement to our data gathering and use as outlined in the Privacy Policy.

11. Intellectual Property

Copyright and trademarks protect all website content, including text, designs, icons, and visuals. Permission in writing is required before any reproduction, circulation, or derivative works are made.

12. Governing Law

The applicable laws of United Kingdom govern these Terms. Any legal matters will be resolved within the courts of London, United Kingdom.

13. Changes to Terms

We may revise these Terms periodically. Revised editions will be available on our website with the revision date noted. The continued patronage of our services indicates your agreement to the updated Terms.

14. Contact Information

Should you have queries about these Terms & Conditions, reach out to us at: